Merchant Return Policy for www.anyraymall.com
Last Updated: 1/26/2025
At www.anyraymall.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and straightforward return process. Please review the following Return Policy for details on how to return items purchased from our website.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, undamaged, and in its original condition.
- The item must be returned within 15 days from the date of receipt.
- The item must be in the original packaging, including all tags, labels, and accessories.
2. How to Initiate a Return
If you would like to return an item, please follow these steps:
- Contact Us: call us at +12068010052 within 15 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once we receive your request, we will provide you with a return authorization and instructions on how to return the item. Please ensure you follow the instructions carefully to avoid delays.
- Prepare the Return Package: Package the item securely in its original packaging. Include all parts and accessories. If the item is damaged, please contact us before sending it back.
3. Return Shipping Costs
- 15 days money back, buyer pays return shipping .
4. Refunds and Processing Time
- Refund Method: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Please allow up to 3-12 business days for your return to be processed and for the refund to appear in your account, depending on your payment provider.
- Partial Refunds: If the returned item is damaged, missing parts, or not in its original condition, we reserve the right to issue a partial refund.
5. Exchanges
If you wish to exchange an item for a different size, color, or product, we recommend returning the item for a refund and placing a new order for the desired item. Please contact us to initiate the return and let us know that you would like to exchange the product.
6. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Sale or clearance items
- Opened or used items (unless defective)
If you receive a defective item that falls under these categories, please contact us as we may be able to offer a replacement or refund depending on the circumstances.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately within 15 days of receipt. We will provide a full refund, exchange, or store credit as appropriate. Please provide photos of the damage or defect to help us process your claim more efficiently.
8. Cancellations
If you wish to cancel your order, please contact us as soon as possible. We are able to cancel orders before they are processed for shipment. Once an order has been shipped, it cannot be canceled, but you can initiate a return once you receive the item.
Contact Us
If you have any questions about all of these Policies, please contact us:
• Email: info@anyraymall.com
• Phone: 206-801-0052
• Address: 17837 1st Ave S STE 143 Normandy Park WA 98148